Questions, Compliments or Complaints

We work hard with our community to make the best possible learning experience for our children. However, from time to time, there may be something which you do not agree with or we may make a mistake.

We like to think that as being part of the Oaklands TEAM, we can discuss and solve any problem. In the first instance, please speak to your child’s class teacher. If you still have questions, speak to one of the senior leadership team who will be happy to talk to you.

For our full complaints policy, click on the link at the bottom of the page. We insist that it is followed in full and each stage if taken to resolve any complaint.

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Questions or compliments


If you have any questions or compliments, please feel free to complete the form opposite.

If you have a complaint, although you may use this form, it would be far better to speak to us as soon as possible and we will be able to discuss it.  Any complaint through this form will still get to us and the most appropriate person will call or see you on the meet and greet to discuss and aim to come to a positive resolution for everyone. 

We aim to reply to any message if required within 2 working days.

A Step by Step guide to the resolve problems

The Complaints Policy

To read the complaints policy, click on this link.